Frequently Asked Questions

1. Are the bags available in shops where I can check them before I buy?

A few select re-sellers in Hungary, Austria, Switzerland and Germany are selling a limited range of Kivibag products, but we recommend that you simply order the products you like and in case you're not happy with your choice we'll issue a refund (see #4).

2. Which payment methods are available?

We accept Paypal as well as credit & debit cards.

3. How long will it take to receive my order?

All orders are usually packaged the same day the order was placed and they're handed over to the shipping service the day after. Overall the delivery process takes 3-5 working days (within Europe). For smaller orders we're using the Hungarian Post and in case of larger packages we're working with DPD.

4. Can I return the order and request a refund?

Yes. We don't think it will ever happen (never happened actually), but in case of any problems or quality issues you can simply send them back to us and we'll of course refund the full price (without shipping costs). Please read our Return and Refund Policy for more details.

5. Can I get in touch if I want to re-sell your bags?

Absolutely! We are happy to discuss wholesale terms and special conditions if you want to sell our bags in your shop. Please get in touch!
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