Frequently Asked Questions

1. Which payment methods are avilable?

Currently, we accept Paypal but you'll be able to pay with any creadit card soon.

2. How long does it take for my order to be delivered?

All orders are usually packaged the same day the order was placed and they're handed over to the shipping service the day after. Overall ithe delivery process takes 2-5 working days (within Europe).

3. Can I return the order and rquest a refund?

Yes. We don't think it will ever happen, but in case of any problems or quality issues you can simply send them back to us and we'll of course refund the full price (without shipping costs). Please read our Return and Refund Policy for more details.

4. Can I get in touch when I want to re-sell your bags?

Sure. We are happe to discuss deal terms and special conditions if you want to offer our bags in your shop. Please send us an email to hello@kivibag.com.
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